FAQs


  1. Why are you so crazy about peppercorns?
  2. What's special about Kampot peppercorns?
  3. Why is the company called DRØM?
  4. Why should I pay more for DRØM Pepper?
  5. Do you ship to the U.S.?
  6. Are there any stores selling DRØM peppercorns in Toronto?
  7. How do I pay for my order?
  8. How much does shipping cost?
  9. What happens after I have placed my order?
  10. How long does delivery take?
  11. Is it possible to track my order?
  12. Do you offer a gift option for gifts?
  13. Will I get a receipt for my order?
  14. What are the Bottle Grinders made of?
  15. How do I assemble my new Bottle Grinders?
  16. Do the Bottle Grinders come with a warranty?
  17. Would you recommend that I put red peppercorns in one grinder and black peppercorns in the other grinder?
  18. Can the Bottle Grinders also ​be used to grind salt?
  19. How do I adjust the coarseness of my Bottle Grinder grind?
  20. What is your return policy?
  21. How long will 35g of peppercorns last?
  22. What does 'single-origin pepper' mean?
  23. Where exactly was my pepper grown?
  24. Is DRØM Pepper certified organic?
  25. What does it mean that Kampot peppercorns have a Protected Geographical Indication?
  26. Are your Kampot peppercorns Fair Trade?
  27. I've noticed some plant matter in my DRØM Pepper. What is it?
  28. How do black and red peppercorns differ?
  29. What is the taste difference between red and black peppercorns?
  30. What pairs well with DRØM black and red peppercorns?
  31. How do red and pink peppercorns differ?
  32. What are the health benefits of pepper?
  33. Why do you claim that DRØM is 'simply better pepper'?
  34. We like the minimalist, Scandinavian design of your website. Who is your designer?

    Why are you so crazy about peppercorns?

    A: Who wouldn't be crazy about peppercorns? They improve our taste experience because they stimulate our salivary glands. This enhances our ability to taste food, letting us enjoy flavours more fully. This effect only comes from freshly ground peppercorns and it is augmented by using the best peppercorns.

    What's special about Kampot peppercorns?

    A: We believe that they are the world's best peppercorns. And we've tasted a lot of peppercorns! It's not for nothing that they have a Protected Geographical Indication that recognizes their uniqueness. As with single-origin grapes and coffee beans, the flavour of peppercorns is determined by where and how they are cultivated. Some claim that it is the high quartz content of the soil that gives Kampot peppercorns their special characteristics. Others claim that it is the growing methods and local weather conditions. We don't know what exactly makes these peppercorns so great; all we know is that their flavours and fragrances are unmatched.

    Why is the company called DRØM?

    A: Drøm means dream in Danish and setting up this business fulfills a dream of ours - an aspiration we developed while traveling the world with our kids. The name also celebrates our family's strong ties to Scandinavia. And, by buying DRØM Pepper, you can help support local Cambodian farmers' dreams of a more secure future.

    Why should I pay more for DRØM Pepper?

    A: DRØM Pepper is an exceptional pepper. It tastes great. It has a beautiful fragrance. It’s organic and is grown using sustainable farming practices. In fact, the pepper is so special that it has its own protected geographical indication (like Champagne or Parma Ham). And it’s fair trade, in the sense that we pay the pepper farmers the price that they ask for their pepper.

    When we grind DRØM Pepper on our food, we use about three peppercorns. Those three peppercorns cost about 6 cents. Commodity peppercorns cost about 1.7 cents per plate. In other words, by paying a premium of 4.3 cents per plate, you’ll enjoy a better meal (with a tastier, more fragrant, organic, sustainably grown fair-trade addition). That’s the best return on a 4-cent investment that we know of!

    Do you ship to the U.S.?

    A: Yes!

    Are there any stores selling DRØM peppercorns?

    A: Yes. There are currently 7 stores in Toronto that carry DRØM peppercorns: Olliffe Butcher Shop (1097A Yonge St.) Olliffe Leslieville (1378 Queen St. East),  Evergreen Garden Market (550 Bayview Ave.), Death in Venice Gelato Co. (536 Queen St. West), Stasis Preserves (476 Roncesvalles Ave.), Simply Beautiful (2739 Dundas St. West) and Collected Joy (1035 Kingston Rd.). The General on Main in Warkworth, ON (11 Main St.) also sells DRØM peppercorns. As for the Bottle Grinders, they are only sold through our online store.

    How do I pay for my order?

    A: We have tried to make the payment process as straightforward as possible. To pay, you can use credit, debit or Paypal. Setting up an account is simple, and makes reordering easy.

    How much does shipping cost?

    A: Shipping is free!

    What happens after I have placed my order?

    A: Please note that we're a brand new start-up and we're figuring things out. We aspire to meet the following shipping targets. In the beginning, however, it may take us a little longer - please bear with us.

    If you place your order before noon (Eastern), Monday to Friday, we will ship the same day.

    If you place your order after noon (Eastern), Monday to Thursday, we will ship the following business day.

    If you place your order after noon (Eastern) on Friday, or on the weekend, or on a holiday, we will ship on the following business day.

    How long do deliveries take?

    A: Deliveries with Canada Post usually take 3-5 business days in Canada and 6-8 business days in the United States. If you need to receive your order sooner, please send us an email (info@drompepper.com).

    Is it possible to track my order?

    A: If you would like your order tracked through Canada Post's registered mail and delivery confirmation services or if you'd like us to send your order with a different courier, please send us an email.

    Do you offer a gift option for gifts?

    A: Absolutely. We believe DRØM Pepper makes a terrific gift and we happily include a complimentary ribbon sticker for you to decoratively add to the carton of peppercorns. If you're buying DRØM Pepper as a gift for someone and would like us to add a ribbon sticker, just select the 'gift' option at checkout.

    Will I get a receipt for my order?

    A: Yes, an electronic receipt will be emailed to you when we've received your order.

    What are the Bottle Grinders made of?

    A: The Menu Bottle Grinders by Norm Architects are designed to fit perfectly in your hand and look fantastic on your dining table. The exterior is made of rubberized plastic. The ceramic mill at the top is covered by a wooden dial that adjusts the coarseness of your grind. The Bottle Grinders are 7.8" tall and 2.7" wide.

    How do I assemble my new Bottle Grinders?

    A: We have put together a short video in which we demonstrate how to assemble a Bottle Grinder. Check it out on Instagram.

    Do the Bottle Grinders come with a warranty?

    A: Yes, through Menu, we offer a 1 year warranty on the Bottle Grinders.

    Would you recommend that I put red peppercorns in one grinder and black peppercorns in the other grinder?

    ​A: Yes! That way you have easy access to both freshly ground black pepper and red pepper. It's becoming increasingly common to use the grinders for the two different kinds of peppercorns and have a little salt cellar for flaky sea salt at the table. This gives you finishing salt and finishing pepper right at your fingertips!

    Can the Bottle Grinders also ​be used to grind salt?

    ​A: Yes. ​Since the grinder mechanisms​ ​are​ made of ceramic (rather than metal)​, they are entirely compatible with salt. ​T​he grinders are designed to suit a variety of preferences​ and​ can be used to grind everything from salt and pepper to most spices, even seeds and nuts. We include black and red pepper with each set of Bottle Grinders so that you can immediately enjoy both flavours.

    How do I adjust the coarseness of my Bottle Grinder grind?

    ​A: First, turn the knob counter-clockwise (towards the largest dot) all the way. This resets the grind size. Then, as you you start turning the knob clockwise, test the grind until you find your preferred coarseness.

    What is your return policy?

    A: We want you to be completely satisfied with your purchase. We include a description of all our products in our catalogue. If any of your purchases differs from what is described or shown, please send us a brief message within 14 days of your purchase explaining why you're not satisfied with our product and we'll then inform you of next steps. We want you to be happy.

    How long will 35g of peppercorns last?

    A: We estimate that the average person grinds about 3 entire peppercorns on a plate of food- a salad, a main course or a dessert. In a 35g carton of DRØM Pepper, you should expect to find about 600 peppercorns. That should be enough pepper to enrich 200 plates of food.

    What does ‘single-origin pepper' mean?

    A: Single-origin pepper refers to premium pepper sourced from a single producer in a very specific region. DRØM Pepper comes exclusively from Kampot, Cambodia. This is important because it ensures traceability; it lets you know exactly where your peppercorns were grown. In other words, “single-origin” acknowledges the peppercorn farms' unique terroir, which in turn is reflected in the peppercorns' unique flavour. You'll be able to practically taste the Cambodian sunshine that graced the peppervine.

    Where exactly was my pepper grown?

    A: The precise location where your pepper was grown in Kampot is indicated by the lot number on the back of the packaging.

    Is DRØM Pepper certified organic?

    A: Yes, DRØM peppercorns have EcoCert certifications. Our peppercorns are grown using only natural fertilizers (manure from cows and bats, for example). Pest control is handled solely by natural means (often the bitter leaves of the neem tree).

    What does it mean that Kampot peppercorns have a Protected Geographical Indication?

    A: Like Champagne, Kampot peppercorns have a Protected Geographical Indication (PGI). The PGI promotes and protects the reputation of Kampot peppercorns, helps producers receive a fair price for their authentic products and avoids misleading consumers with non-genuine products.

    Are your Kampot peppercorns Fair Trade?

    A: Our products are not Fair Trade certified. However, the terms and conditions of our partnerships advance the principles of Fair Trade. Kampot Peppercorns are grown on small farms in the Kampot region of Cambodia. The farms provide local employment for planters, pickers and sorters. We have visited the farms where our products come from and believe that that our partners provide fair working conditions to their employees. We pay our partners the price that they ask for. Call it what you will, we believe it to be fair.

    I've noticed some plant matter in my DRØM Pepper. What is it?

    A: Sometimes the top of the plant stem from the pepper vine remains attached to the peppercorn. The Kampot Pepper Producer's Association (KPPA) Book of Standards requires that the plant stem matter be less than 5% of total volume. DRØM Pepper's products surpass the KPPA standards. These stems will not affect your enjoyment of DRØM Pepper - think of them as a little souvenir sent with love from your Kampot pepper farmers.

    How do black and red peppercorns differ?

    A: All of our peppercorn varieties are hand-picked from piper nigrum vines in Kampot.

    Black peppercorns are produced from picking the optimal sized green berries as they begin to turn yellow. They are then boiled briefly and left to dry in the sun until they are wrinkled and black.

    Red peppercorns are fully ripened berries that are bright red when picked. Only a small percentage of peppercorn berries ripen in this way. They are briefly boiled and left to dry in the sun until they are wrinkled with a burgundy hue.

    What is the taste difference between red and black peppercorns?

    A: Our red peppercorns are quite rare and very special. They ripen longer on the vine and their heat is slightly mellower than their black counterparts. Their flavour has hints of cedar with brighter, almost fruity undertones. They pair nicely with pasta dishes, fish, salad, fruit, desserts. Just like our black peppercorns, they have wonderfully balanced heat and rich full-bodied flavour, making them extremely versatile.

    What pairs well with DRØM black and red peppercorns?

    A: Our black peppercorns have perfectly balanced heat and nice full-bodied flavour, making them extremely versatile. They pair well with steaks, soups, sauces, sweets. The heat of the red peppercorns is slightly mellower than that of their black counterparts; their flavour has hints of cedar with fruity tones. They pair beautifully with pasta poultry, produce, pastries. As you experiment with our pepper and determine your personal preferences, you might find that they vary depending on the dish, your mood, the weather. We'd love to hear what you discover on your flavour journey.

    How do red and pink peppercorns differ?

    A: Pink peppercorns are berries from a different plant altogether. While red peppercorns are fully ripened berries from piper nigrum vines, pink peppercorns are dried berries from the shrub schinus molle, which is a member of the cashew family. According to trusty Wikipedia, "pink peppercorns came to be called such because they resemble peppercorns, and because they, too, have a peppery flavour. As they are members of the cashew family, they may cause allergic reactions including anaphylaxis for persons with a tree nut allergy.”

    What are the health benefits of pepper?

    A: Piperine, the active ingredient in peppercorns, has a lot going for it. It is known to enhance digestive capacity and move food through our system significantly faster. It is good for the skin, it is good for our mood and many other things.

    For a full listing of the benefits of piperine, see ”Black pepper and its pungent principle-piperine: a review of diverse physiological effects”, published through the US National Institutes of Health.

    Why do you claim that DRØM is ‘simply better pepper'?

    A: There are several different types of pepper available on the market and we can make choices about flavour and aroma just as we do with fine wines, chocolate, olive oil and coffee. We can also make ethical choices now that organic and fairly traded peppercorns are available. In our experience, the generic pepper that is typically sold at the grocery store is dull and insipid. In contrast, Kampot peppercorns are recognised internationally for being superior. As a result, we believe DRØM Pepper is simply better pepper because it:

      • tastes better: DRØM Pepper is more flavourful
      • is more fragrant: DRØM Pepper has a more nuanced and full-bodied aroma
      • is better for your health: DRØM Pepper is pesticide-free and good for your health; pepper is a digestive aid and a metabolic stimulant
      • is better for the environment: DRØM Pepper is certified organic and grown sustainably
      • is better looking: DRØM peppercorns are beautifully dark and uniformly big
      • betters the lives of Cambodian farmers: DRØM's single-origin pepper supports Cambodian farmers through fair trade principles

      For these reasons, we firmly believe that DRØM's Kampot Pepper is the world's best peppercorn.

      We like the minimalist, Scandinavian design of your website. Who is your designer?

      A: We hired Washington D.C. based visual designer, Lawrence Getubig to create the look and feel of DRØM Pepper, from logo, package, business cards, stickers, flyers and visual design of our website. See more of his portfolio at www.lawrencegetubig.com